Effective Date: 25/09/2025

At Karnataka Store, we strive to ensure that every product you purchase meets your expectations. However, in rare cases where issues occur, our Returns & Replacements Policy provides clarity on when and how products can be returned or replaced.

1. Eligibility for Returns & Replacements

You may request a return or replacement if:

• The product is damaged upon delivery.

• You receive a product that is different from what you ordered.

• The product has a manufacturing defect (electronics, clothing, or accessories).

• Return/ damage/exchange /replacement request must be raised in 3 days

• Once receive the request for return /damage/ exchange/ replacement we will delivery new product in 7 business days
• Refund will be credited in 5 -7 business to the original bank account

Returns/replacements are not accepted for reasons such as “no longer needed” or “change of mind.”

2. Mandatory Proof – Open Box Video

To be eligible, you must provide an Open Box Video recorded at the time of delivery:

• Start recording before opening the sealed package.

• Clearly show the outer package, shipping label, and the entire unboxing process.

• Show the defect/damage/incorrect product clearly in the same video.

Without this uninterrupted proof, returns or replacements cannot be processed.

3. How to Request a Return/Replacement

You must raise a request within 24 hours of delivery by contacting us:

Email: karnatakastoreofficial@gmail.com
Phone/WhatsApp: 9945624485

Provide the following:

• Order ID

• Description of the issue

• Open Box Video evidence

4. Verification & Approval

Once we verify your request:

• If approved, we will arrange a replacement of the product OR

• Approve a return pickup and issue a refund (if replacement is not available).

5. Refund & Replacement Timeline

• Replacements will be dispatched within 5–7 business days after approval.

• Refunds will be credited within 5–7 business days via:

  • Cashfree Payment Gateway (for online payments).

  • Bank Transfer/UPI (for COD orders).

6. Non-Returnable / Non-Replaceable Items

The following are not eligible:

• Products without valid Open Box Video proof.

• Products returned without prior approval.

• Items damaged due to misuse, negligence, or unauthorized repair.

7. Return Shipping Costs

• For damaged/incorrect products, Karnataka Store will cover the shipping cost.

• For unauthorized returns, the package will not be accepted.

8. Contact Information

Karnataka Store
Machenahalli Dariy Circle,
Bhadravathi (T), Shimoga (D),
Karnataka – 577222

Email: karnatakastoreofficial@gmail.com
Phone/WhatsApp: 9945624485
Website: https://karnatakastore.in

9. Policy Updates

We may update this Returns & Replacements Policy from time to time. Any changes will be published on our website with the updated effective dat.